Non Delivery Cancellation Policy

INNOWORKS ART GALLERY PVT LTD delivers 95% of the orders within the promised schedule date but in rare circumstance if your item cannot be delivered, we will ensure you are updated about the delay on a timely basis.

If the item ordered is not dispatched after 14 Days, INNOWORKS ART GALLERY PVT LTD will send an E-mail where you can decide to wait for few more days or send email for cancellation/refund.

If you have email says “wait for few more days”, we will try our best to obtain the item from our Artist and dispatch it at the earliest.

If the item ordered is not dispatched after 21 Days, the Order will be automatically cancelled on this day and amount will be refunded.


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in painting or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order.

Refund Policy

All purchases made on IndieArts and subsidiary websites, come with a 85% Moneyback (deducting the processing charges) Guarantee .

Refund Processing

For card payments, the refund will be processed back to the same card from where the payment was done. For cash/cheque payments, the refund will be done through a cheque. Cheque will only be made in favour of the “customer name” mentioned against the order.

If you have received a damaged product and need to send it back for a refund,

please contact us at:

Email:[email protected]
We will process your case individually.

We reserve the right to accept / reject orders, make changes to the site and to the conditions of use.

The site is property of Innoworks Art Gallery Private Limited, Hyderabad, India and will be governed by the laws of India. Courts in Hyderabad shall have jurisdiction in respect of all the terms and conditions.

If you have any other questions, contact us through Email Id

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